Professional tech support for your home or organization
Steven's Tech Support provides clean, practical, and dependable IT help for individuals, families, local churches, and non-profits in the Midlothian and Greater Richmond area. From Wi-Fi issues and device setup to live-streaming and network support, services are designed to be simple, responsive, and easy to understand.
Create a Service RequestWhat you can expect
- Clear communication and scheduled support options
- Remote and in-person service based on your needs
- Practical solutions without unnecessary complexity
- Support tailored for families, churches, and small organizations
Services
Support is structured to help both residential clients and local organizations with everyday technology, security, connectivity, and equipment needs.
Individuals & Families
- Wi-Fi & Home Network Optimization: Fix dead zones, improve coverage, configure mesh systems, and support smart home devices.
- Device Setup & Migration: Set up new PCs or Macs, transfer data and photos, and connect printers and peripherals.
- Security & Cleanup: Remove malware, improve device performance, set up password managers, and enable family safety tools.
- Data Protection: Configure local and cloud backups using trusted platforms and simple recovery plans.
Churches & Non-Profits
- Live-Streaming & A/V Integration: Set up streaming workflows, presentation software, and audio/video connections.
- Guest & Admin Wi-Fi Separation: Secure staff systems while providing safe public access.
- Database Setup & Troubleshooting: Assist with software migration, cleanup, and support for member or donor systems.
- Hardware Lifecycle Management: Upgrade aging systems, kiosks, and office devices across multiple users.
Service Tiers & Pricing
Pricing is designed to provide flexible support while setting clear expectations for availability, urgency, and scheduling.
| Service Tier | Availability | Rates | Best Used For |
|---|---|---|---|
| Urgent In-Person | Evenings (5:30 PM+) & weekends | $150–$185/hr 1.5-hour minimum + $25 travel fee outside Midlothian |
Emergency outages, stream failures, critical on-site tech issues |
| Urgent Remote | Lunch hour, early mornings, evenings | $95–$120/hr 1-hour minimum or flat fee per incident |
Login issues, software problems, immediate remote troubleshooting |
| Regular In-Person | Scheduled evenings & weekends | $85–$105/hr Project pricing available |
Router setups, multi-device installs, office or church upgrades |
| Regular Virtual | Scheduled weekday evenings & weekends | $65–$80/hr or 30-minute blocks for $40 |
Walkthroughs, scans, updates, and basic support sessions |
Flat-Fee Packages
Smooth Stream
On-site church A/V and live-streaming setup, software configuration, and training for volunteers.
Safe Family Digital Refresh
Virus cleanup, optimization, backup setup, and parental controls for up to 3 family devices.
New Computer White-Glove Setup
Unboxing, setup, software installation, cleanup, and data transfer from an older device.
Monthly Support Plans
Church Tech Guardian — $200–$400/month
Recurring support for organizations that want dependable monthly coverage.
- 2–4 hours of scheduled maintenance each month
- Off-peak software and system updates
- Priority queue for urgent remote support
- 15% discount on emergency in-person callouts
Home Tech Protection — $50/month
Simple monthly protection and maintenance for households with up to 5 devices.
- Automated patch management for supported devices
- Routine software and operating system update monitoring
- Basic device health and maintenance checks
- Security checkups and malware prevention review
- Backup status checks for supported devices/services
- Priority scheduling for support requests
- Reduced urgent remote support costs
- Discounted urgent in-person service
How Support Is Managed
Clear Availability
Urgent requests should have a clearly defined response window so customers know when to expect help.
Remote-First When Needed
Remote support helps resolve many issues quickly and makes after-hours service more efficient.
Easy Scheduling
A booking system can help clients request support only during available evening and weekend time slots.
Need help with a tech issue?
New and existing customers can create a service request to get started.
Create Request for Service